Privacy Policy

1. Introduction

TipTop Moving PTY LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

TipTop Moving PTY LTD
107 Sweethaven Rd
Edensor Park, Sydney
Email: hello@ttmoving.com.au
Phone: 0452 151 416

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Moving service details (addresses, dates, inventory)
• Message content submitted via our contact form
• Technical data (IP address, browser type, device information)
• Website usage data (pages visited, time on site)

3. How We Collect Information

We collect personal information in the following ways:

• Contact form: When you submit a quote request or enquiry through our website, we collect your name, email address, and message content.
• Phone and email: When you contact us directly.
• Automatically: Our web server collects technical data such as your IP address, browser type, and pages visited.
• Analytics: We use cookieless analytics tools to collect anonymised usage statistics.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with moving services and respond to your enquiries
• To send you quotes, confirmations, and service-related communications
• To improve our website and services
• To comply with legal obligations
• To protect the security of our website

5. SSL/TLS Encryption

This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content. You can recognise an encrypted connection by the "https://" prefix and the lock icon in your browser's address bar. When encryption is active, the data you transmit to us cannot be read by third parties.

6. Cookies

This website uses only technically necessary cookies that are essential for the operation of the website:

No tracking, marketing, or analytics cookies are set by this website.

7. Contact Form

When you submit a quote request or enquiry via our contact form, the following data is collected:

• Name
• Email address
• Message content
• Timestamp of privacy policy consent
• IP address (for abuse prevention)

Your data is transmitted to us by email for processing your enquiry. You will receive an automatic confirmation email to the address you provided.

Retention: Your data will be deleted once your enquiry has been fully processed, unless we are required to retain it by law.

8. Web Analytics

This website uses Metricool, a web analytics and social media management service by Metricool S.L. (Spain, EU). Metricool operates cookieless and collects only anonymised usage statistics. No personal data is stored and no tracking across sessions is performed.

More information: metricool.com/privacy

9. Email Delivery

For sending emails (e.g. confirmations after contact form submission) we use the service Postmark by ActiveCampaign, LLC (USA). Postmark processes recipient email addresses, email content, and metadata (timestamps, delivery status). Email content and metadata are retained for 45 days, after which they are automatically deleted.

More information: postmarkapp.com/eu-privacy

10. Spam Protection

To protect our forms from automated spam submissions, we use a server-side honeypot solution. This checks whether a hidden form field remains empty and whether a minimum amount of time has elapsed between page load and form submission. No external services (such as Google reCAPTCHA) are used and no additional personal data is collected.

11. Social Media Links

Our website contains links to our profiles on social networks. These are simple hyperlinks – no social media plugins or SDKs are embedded. Only when you click on a link are you redirected to the respective platform. Without your active click, no data transfer takes place.

12. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website (email delivery, hosting)
• When required by law or to comply with legal proceedings
• To protect the rights, property, or safety of our business, customers, or others

13. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

14. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, out-of-date, or incomplete information.
• Complain if you believe we have breached the Australian Privacy Principles.

To exercise your rights or make a complaint, please contact: hello@ttmoving.com.au

15. Complaints

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992

16. Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page. We encourage you to review this policy periodically for any updates.